Auris by AI&S
Enterprise Voice AI for Customer Conversations
Deploy intelligent voice AI that handles customer interactions at scale — while maintaining the quality, compliance, and auditability enterprise operations require.
The Problem
The Voice AI Challenge in Enterprise
Call Volume at Scale
Enterprise customer operations handle thousands of calls daily. Human agents cannot scale to meet demand without increasing costs proportionally.
Consistency
Human agent performance varies by shift, fatigue, and training level. Compliance scripts are not always followed consistently.
Compliance Recording
Regulated industries require call documentation, disclosure tracking, and audit-ready records of every customer interaction.
Escalation Management
Identifying which calls require human escalation — and when — is critical for customer outcomes and operational efficiency.
Use Cases
Four mission-critical voice workflows
Customer Support
Handle tier-1 customer inquiries — policy status, claim status, account information — without agent intervention.
- Reduce tier-1 call volume by 40–60%
- 24/7 availability without staffing cost
- Consistent compliance script delivery
Appointment Scheduling
Automate outbound appointment confirmation, rescheduling, and reminder calls across healthcare and service operations.
- Reduce no-show rates
- Automate confirmation workflows
- Integrate with calendar systems
Collections & Payment
Conduct structured payment reminder and collection conversations with full compliance documentation and escalation protocols.
- Increase collection rates
- Maintain compliance recording
- Reduce cost per collection contact
Sentiment Intelligence
Real-time analysis of customer sentiment during calls, with automatic escalation triggers when dissatisfaction thresholds are detected.
- Identify at-risk customers in real time
- Enable proactive intervention
- Improve CSAT scores
Platform
Platform Overview
Natural Language Understanding
Industry-trained models that understand domain-specific language in insurance, healthcare, and financial services.
Real-Time Sentiment Analysis
Continuous sentiment scoring throughout the call, with configurable escalation triggers.
Compliance Documentation
Automatic call documentation, required disclosure tracking, and audit-ready transcripts.
Seamless Escalation
Intelligent handoff to human agents with full call context, so customers never have to repeat themselves.
Analytics Dashboard
Call volume, resolution rates, sentiment trends, and escalation metrics available in real time.
Enterprise Integration
CRM, telephony, and claims management system integration via standard APIs.
Security & Compliance
Enterprise Security & Compliance
- Private cloud or on-premises deployment
- Encrypted call recording and transcription
- Role-based access to call analytics
- Compliance with TRAI, GDPR, and sector-specific regulations
- Full audit trail for all customer interactions
Deployment Options
Deployment Options
Private Cloud
Deployed in your cloud account. Full data sovereignty. No shared infrastructure.
On-Premises
Deployed in your data center for environments with strict data residency requirements.
Hybrid
Core processing on-premises with cloud-based analytics and reporting.
See Auris handling real customer calls
Request a demo configured to your specific use case — customer support, collections, scheduling, or sentiment monitoring.